Support

Try this first

• Signing in. If a password is not working, use reset your password. If you signed up with Google, use the Google button rather than a password — there may not be a password on the account at all.
• Passkeys. Add or remove one from your account settings. Removing a passkey also ends any session signed in with it.
• Someone else may have access. Your account settings can sign out every other session, on every device, at once. Do that first, then change your password.
• Changing your email, username or password — account settings, and it takes effect immediately.
• Deleting your account — account settings. It removes your reviews, comments, photographs, reports and follows, and cannot be undone. Data and privacy lists exactly what that covers.

Reporting a review or a listing

Use the report link on the address or review itself where there is one — it tells us which item you mean, which a message cannot. For anything else, or if a report needs explaining, write to us below.

Found a security problem? Please read the reporting guidance on our contact page first — it asks for a couple of specific things and explains what we will and will not do.

Write to us

Tell us which account you are asking about and what you expected to happen. We reply to the address you give below.